Last updated on March 13, 2025
Welcome to Caramel Health Care. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.
Who We Are
Caramel Health Care provides senior care services, including:
- Mobility Care
- Washing & Dressing
- Dementia Care
- Companionship
- Live-in & Respite Care
- Reablement
- Home Care
- Continence Care
- Emergency Home Care
When we say “we,” “us,” or “Caramel Health Care,” we mean our company, which owns and operates this website.
What Personal Information We Collect
We collect different types of personal information, including:
- Identity & Contact Information: Name, phone number, email, home address
- Health Information: Medical conditions, care preferences (only with your consent)
- Website Usage Data: IP address, browser type, cookies, and activity on our site
How We Collect Your Information
We collect information in the following ways:
- Directly from You: When you fill out forms, book services, or contact us.
- Automatically: Through cookies and analytics tools when you visit our website.
- From Third Parties: If a family member or caregiver provides information on your behalf.
How We Use Your Information
We use your personal data for:
- Providing and managing care services
- Communicating with you about your care plan
- Processing payments and invoices
- Improving our website and customer experience
- Complying with legal and regulatory obligations
Who We Share Your Information With
We only share your information when necessary, including:
- Healthcare Providers: If needed for your care
- Regulatory Authorities: If required by law
- Service Providers: Secure third-party companies that help us operate our business (e.g., payment processors)
We never sell your data to third parties.
How We Protect Your Information
We use strict security measures to keep your data safe, including:
- Encrypted servers and secure databases
- Access controls and password protections
- Regular security updates and monitoring
Your Rights & Choices
You have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete data
- Withdraw Consent for marketing or data processing
- Request Deletion of your personal data (unless legally required to retain it)
Cookies & Tracking Technologies
We use cookies to improve website functionality and analyze user activity. You can manage cookie preferences in your browser settings.
How Long We Keep Your Information
We retain your personal data only as long as necessary to provide services and comply with legal obligations. If you no longer use our services, you can request data deletion.
Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website, and we will notify you of significant changes.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: hello@caramelhealthcare.co.uk
Phone: 02382516500, 07495945960
Address: Arena Business Centre, Threefield House, Threefield Lane, Southampton
Your privacy matters to us, and we are committed to keeping your personal information safe. Thank you for trusting Caramel Health Care.